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User Agreement

Effective Date: April 10, 2025

This User Agreement (hereinafter referred to as the "Agreement") is a legally binding document that defines the rules and conditions for using the logisticos.es platform (hereinafter referred to as the "Platform"), owned and operated by Jarteppa Consulting S.L. (hereinafter referred to as the "Administration"). This Agreement regulates the relationships between Users and the Administration, defines the rights and obligations of the parties, and establishes the legal and technical basis for interaction within the Platform.

1. Information about the Administration (Platform Operator)

1.1. The Platform Operator is a legal entity:

Name: Jarteppa Consulting S.L.
Legal form: Sociedad Limitada (S.L.)

1.2. Legal entity details:
NIF (Número de Identificación Fiscal): B75510297

1.3. Legal address of the Administration:
ML DE BARCELONA S/, EDIFICI EST, PLANTA 1, BARCELONA, Spain

1.4. Contact information:
Email: [email protected]
Phone: +34 (655) 304-002

1.5. Functions of the Administration:

  • Creation and technical support of the Platform

  • Content moderation

  • Processing of personal data

  • Fulfillment of obligations under the law.

2. Terms and Definitions

2.1. Platform
The Platform is a logistics marketplace available at https://logisticos.es, providing technological, informational, and functional infrastructure for digital interaction between various participants in the logistics industry. The Platform includes modules for posting orders, offers, communication systems, ratings, notifications, and personal accounts.

2.2. User
A User is any individual or legal entity that gains access to the Platform through a browser, mobile application, or other means of communication, using its functionality regardless of purpose (posting, viewing, communication). The term "User" includes both Customers and Suppliers.

2.3. Customer
A Customer is a registered User who posts orders for logistics or transportation services on the Platform, with the intention of having them executed by Suppliers. A Customer can be an individual or a representative of an organization, legal entity, or individual entrepreneur.

2.4. Supplier

A Supplier is a registered User who offers logistics, transportation, or other related services. A Supplier can respond to orders, enter into contracts, post offers, and build its business reputation through the Platform. A Supplier can be a company, individual entrepreneur, or person authorized to provide such services by law.

2.5. Account

An Account is a personalized user account created upon registration. The Account contains:

  • Identification and contact data

  • Action history (posted orders, offers, responses)

  • Ratings, reviews

  • Notification and privacy settings.

2.6. Transaction

A Transaction is the result of agreeing on terms between a Customer and a Supplier via the Platform aimed at providing a logistics service. The Transaction may include:

  • Scope and subject of the service

  • Cost, deadlines, routes

  • Performance obligations and result evaluation.

2.7. Content

Content refers to any information, data, or materials that a User posts on the Platform, including:

  • Text descriptions of orders and offers

  • Images, documents, specifications

  • Reviews, ratings, comments

  • Messages in the internal messaging system.

2.8. Administration p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">The Administration refers to the legal entity Jarteppa Consulting S.L., registered in Spain, which owns the Platform and is responsible for:

  • Technical and organizational support of the Platform

  • Content moderation

  • Personal data processing

  • Compliance with and enforcement of this Agreement

  • Interaction with regulatory and governmental authorities within its competence.

3. General Terms of Use

Here is a detailed breakdown of each subpoint of Section 3, General Terms of Use:

3.1. Using the Platform means full acceptance of this Agreement
Any interaction with the Platform, including viewing pages, registration, posting information, responding to offers, or sending messages, automatically means that the User has read the terms of this Agreement, fully accepts its provisions, and agrees to comply with them. If the User does not agree with the terms, they must immediately stop using the Platform.

3.2. The Platform is intended for business and professional interactions in logistics
The logisticos.es platform is exclusively intended for professional use by representatives of the logistics industry, transport companies, freight forwarders, warehouse operators, and other entities engaged in logistics. It is not intended for entertainment, casual communication, personal correspondence, or posting information unrelated to logistics.

3.3. The User undertakes to:
3.3.1. Not violate laws and the rights of third parties
The User may not post, transmit, or use information, actions, or mechanisms on the Platform that violate the laws of the Kingdom of Spain, the European Union, or international treaties, including but not limited to defamation, copyright infringement, illegal competition, and invasion of privacy.

3.3.2. Not use the Platform for illegal purposes
The Platform may not be used for activities related to money laundering, fraud, forgery, trading in prohibited goods, or other violations of the law. Any attempt to use the Platform for such purposes will be immediately stopped by blocking the account.

3.3.3. Not post harmful, false, or discriminatory content
The User agrees not to post information containing viruses, trojans, phishing links, false information about themselves or others, or materials promoting hate, discrimination based on race, gender, age, nationality, religion, or political views.

3.4. The Administration may modify the Agreement and publish the updated version without individual notification
The Administration reserves the right to make changes to this Agreement at any time. The new version comes into effect as soon as it is published on the Platform, without the need for separate notification to each User. The User is responsible for tracking the current version of the Agreement.

3.5. Disagreement with changes must be expressed by stopping using the Platform
If the User disagrees with the new version of the Agreement, they must stop using the Platform, delete their account, and cease logging into the system. Continued use after the changes will be considered as acceptance of the new version.

4. Platform Services

4.1. The User is provided with:
4.1.1. Placing orders and offers
Registered Users acting as Customers or Suppliers can post information about their logistics needs or services on the Platform. Publication is done through the personal account and must be related to the Platform's theme and presented correctly, in accordance with business ethics and the law.

4.1.2. Filtering, searching, notifications
Users have access to the search and filtering system by parameters, including region, service category, transport type, urgency, performer rating, and others. The system includes push notifications, email alerts, and signals for new orders or responses.

4.1.3. Rating and review system
After the completion of a transaction between the Customer and Supplier, both parties can leave a review and assign a rating based on parameters such as service quality, punctuality, and compliance with terms. These ratings influence the overall reputation in the system.

4.1.4. Communications and correspondence
The Platform includes an integrated messaging system that allows Users to communicate before and after the transaction. Communication must be conducted strictly in accordance with business ethics.

4.2. The Administration does not participate in transactions and is not responsible for them
The Platform serves as an intermediary between the parties, providing a technical tool for interaction. It is not a party to the agreements, does not control their content, and is not responsible for the performance, quality, or payment for services. In case of disputes, the parties must resolve them among themselves.

4.3. Access to features may be restricted
4.3.1. Registration requirements
Certain sections of the Platform (for example, posting orders/offers, sending messages) are available only to registered Users.

4.3.2. Account type
Users may have access to different levels of access, including basic (free), advanced, or corporate accounts with additional features.

4.3.3. Legal restrictions
The Administration may limit access to certain features or sections of the Platform in accordance with the norms of international, national, or regional legislation. 

5. Registration and Account Security

5.1. Registration is mandatory to access the main functionality of the Platform
To use all the features of the Platform (creating requests, responding, correspondence, conducting transactions, and managing the profile), the User must go through the registration process. Without registration, only limited functionality is available: familiarization with public information and service structures.

5.2. Registration includes the following steps:
5.2.1. Providing accurate information
The User agrees to provide truthful information, including:

  • Full name and/or company name

  • Type of legal entity or status of the individual

  • A valid email address

  • Contact phone number

  • Password that meets security standards

5.2.2. Confirmation of contact information
After entering the data, the User must confirm their email address (via a link) or phone number (via SMS code), depending on security settings.

5.2.3. Acceptance of terms
Registration is not possible without clicking on the checkbox to confirm acceptance of this User Agreement and the Privacy Policy. Without this, access to the Platform is not possible.

5.3. User responsibilities for account security
5.3.1. Storing login and password
The User is personally responsible for keeping their login and password safe. It is prohibited to share them with third parties or use weak passwords.

5.3.2. Responding to suspicious activity
If the User suspects their account has been hacked or that third parties have gained access, they must immediately notify the Administration. Until the issue is clarified, the Administration may suspend access to the account.

5.3.3. Responsibility for actions performed on the account
All actions performed within the account are considered actions of the User registered under this account. In case of violation of the law or the Agreement, the User is responsible for their actions.

5.4. Use of one account by multiple people is prohibited
Each account is individual. If collective access is needed (for example, within a company), the Administration may provide functionality for adding sub-accounts or corporate access.

5.5. Administration rights regarding account management
5.5.1. Blocking and deletion
In case of violation of the terms of this Agreement, posting prohibited content, or suspicion of fraud, the Administration has the right to temporarily or permanently block the User's account, restrict access to the Platform, or delete the User's profile.

5.5.2. Requesting additional information
The Administration has the right to request the User to provide documents verifying their identity or legal status for security purposes, compliance with the law, and to combat fraud.

6. User Obligations

6.1. Compliance with the laws of Spain, the EU, and international legal norms
The User must strictly comply with all applicable laws, including:

  • EU and Kingdom of Spain regulations

  • Data protection requirements (GDPR)

  • Trade, tax, customs, and transportation rules

  • Prohibitions on the distribution of illegal content

Violation of these norms may lead to administrative, civil, or criminal liability.

6.2. Prohibition of spreading false, harmful, or rights-violating information
The User agrees to refrain from posting and distributing:

  • Inaccurate information about themselves or their company

  • Fraudulent offers/orders

  • Information containing viruses, trojans, or malicious scripts

  • Materials violating the honor, dignity, reputation, and copyright of others.

6.3. Prohibition of unlawful activity through the Platform
It is strictly prohibited to use the Platform for:

  • Fraud

  • Money laundering

  • Conducting activities without the necessary permits

  • Forgery of documents and transactions

  • Circumvention of sanctions and other restrictions provided by EU and international law.

6.4. Respect for intellectual property rights and business ethics
The User agrees to:

  • Respect the copyright, related, and commercial rights to materials posted by other Users and the Administration

  • Not copy other people's ads, descriptions, or design elements without permission

  • Interact with other Users correctly, without threats, rudeness, or pressure

  • Fulfill promised obligations within transactions on the Platform.

6.5. Prohibition of interfering with the Platform's operation
The User may not:

  • Use automated programs (bots, scanners, parsers), except for officially authorized API integrations

  • Overload the Platform's servers with artificial traffic

  • Conduct vulnerability testing or any actions aimed at disrupting the service

  • Interfere with the program code, database structure, or system algorithms.

6.6. Fair behavior on the marketplace
The User agrees not to use the Platform for the purposes of unfair competition, including:

  • Undervaluing competitors’ ratings

  • Leaving fake reviews

  • Manipulating prices and service terms to destabilize the market.

7. Administration Rights

7.1. Modification of Platform functionality and structure
The Administration has the right, at its discretion, to:

  • Change the interface, design, and structure of the Platform

  • Add, modify, or delete sections, features, and services

  • Conduct technical maintenance and implement new modules

  • Adapt the Platform to legal or business requirements.

Such changes can be made without prior notification to the User if they do not affect their personal rights.

7.2. Moderation, blocking, and deletion of content
The Administration has the right to:

  • Monitor the compliance of posted Content with the terms of this Agreement

  • Block or delete content that violates the law, moral norms, business ethics, the rights of third parties, or internal moderation rules

  • Suspend the posting of orders or offers that raise doubts or complaints from other Users

  • Hide, move, or modify materials without prior agreement with their author if necessary to protect the interests of other Users or the system as a whole.

7.3. Blocking and limiting access to accounts
The Administration has the right to temporarily or permanently:

  • Block the User's account if violations of the Agreement are detected, or there are suspicions of fraud or abuse of the service

  • Restrict access to certain sections or actions (for example, suspending the ability to post or respond)

  • Request the User to provide additional documents or explanations in case of disputes, conflicts, or complaints

  • Deactivate or cancel the User's account in the case of repeated violations or decisions by the relevant authorities.

7.4. Transfer of data to authorized authorities
The Administration has the right to transfer the User’s personal or operational data:

  • Upon official requests from law enforcement, judicial, or regulatory authorities

  • In the case of criminal cases, administrative disputes, or tax audits

  • When it is necessary to protect the rights, property, and legal interests of the Administration or other Users.

Transfers are made strictly within the framework of current legislation in Spain and the EU.

8. Personal Data and Confidentiality

8.1. Processing of personal data in accordance with applicable legislation
The Administration processes the personal data of Users in strict accordance with:

  • The European Parliament and Council Regulation (EU) 2016/679 of April 27, 2016 (GDPR)

  • Spain’s Organic Law 3/2018 of December 5 (Ley Orgánica de Protección de Datos Personales y garantía de los derechos digitales)

  • Other applicable EU and Spanish regulations in the field of digital rights and privacy.

8.2. Categories of data collected and processed
When using the Platform, the Administration may collect and process the following categories of data:

8.2.1. Identification data:

  • Full name, surname, organization name

  • Tax identification number (if applicable)

  • Country and region of registration.

8.2.2. Contact data:

  • Email address

  • Phone number

  • Postal address (if necessary).

8.2.3. Technical and behavioral data:

  • IP address, device type, browser type and version

  • History of logins

  • Log files and actions within the personal account

  • Preferences and clicks on the Platform's functionality.

8.2.4. Financial information (if applicable):

  • Payment details (not stored directly but may be transmitted via payment gateways)

  • Transaction history.

8.3. Purposes of personal data processing
8.3.1. Providing access to the Platform:

  • Registration, authorization, account management, technical support.

8.3.2. Ensuring security:

  • Prevention of fraud, spam, hacks, and other illegal activities.

8.3.3. Improving the service:

  • Analyzing user behavior, adapting the interface, testing new features.

8.3.4. Fulfilling legal obligations:

  • Storing data for tax or legal purposes, responding to requests from government authorities.

8.4. User rights regarding personal data
Under Articles 13–22 of the GDPR, each User has the right to:

8.4.1. Access to their data:

  • Receive information about what data is being processed, its scope, and the purpose.

8.4.2. Correction of inaccurate data:

  • The User can request correction of incorrect or outdated data.

8.4.3. Deletion of data (“right to be forgotten”):

  • The User has the right to request deletion of their data if there are no legal grounds for retaining it.

8.4.4. Restriction of processing:

  • For example, in case of a dispute regarding the accuracy of data or the legitimacy of processing.

8.4.5. Data portability:

  • The User can request to export their data in a machine-readable format for transfer to another operator.

8.4.6. Withdrawal of consent:

  • If data was processed based on voluntary consent, the User can withdraw their consent at any time.

8.4.7. Right to lodge a complaint:

  • The User has the right to file a complaint with the Agencia Española de Protección de Datos (AEPD) — Spain's national data protection regulator: www.aepd.es

9. Use of Cookies

9.1. Purpose and principles of cookie usage
Cookies are small text files stored on the User’s device when visiting the Platform. They are used by the Administration to:

9.1.1. Ensure the proper functioning of the Platform:

  • Maintain the user's session across pages

  • Automatic authorization on the next visit (if enabled)

  • Correct display of interfaces and user settings.

9.1.2. Personalize the user experience:

  • Remember the language of the interface

  • Display relevant notifications

  • Offer previously viewed categories or routes.

9.1.3. Conduct analytics and statistics:

  • Collect anonymous data on page visits

  • Analyze user behavior to improve the interface and page load speed

  • Identify technical issues and bottlenecks on the site.

9.1.4. Support security functions:

  • Prevent repeated attacks from the same IP

  • Detect suspicious logins and automatically block sessions when necessary.

9.2. Types of cookies used
9.2.1. Essential cookies:

  • Necessary for the operation of the site and authorization. Without them, the Platform cannot be used.

9.2.2. Functional cookies:

  • Help save preferences and user settings (language, display format, filters).

9.2.3. Analytical cookies:

  • Collect statistics on website usage. They are used by web analytics tools (e.g., Google Analytics) but are transmitted in an anonymized form.

9.2.4. Marketing cookies (if applicable):

  • Allow personalized offers and ads to be shown. Activated only with the User’s consent.

9.3. Cookie management by the User
9.3.1. Settings through the browser:

  • The User can disable or delete cookies at any time through the browser settings. However, this may limit access to some features of the Platform or affect its display.

9.3.2. Management via the consent banner:

  • Upon first entry to the Platform, the User receives a pop-up notification offering the option to:

    • Accept all cookies

    • Accept only necessary cookies

    • Manually select cookie categories.

9.3.3. Withdrawal of consent:

  • The User can withdraw consent for the use of cookies at any time by clearing them in the browser settings or by reactivating the consent banner through the corresponding section in their personal account or footer.

10. Limitation of Liability

10.1. The Platform is provided "as is"
The logisticos.es platform is provided as-is at the time of use. The Administration does not guarantee:

  • Absence of technical errors or failures

  • Absolute accuracy, completeness, or relevance of information posted by Users

  • Compatibility with any browsers, devices, or operating systems

  • Continuous and error-free access to the service 24/7.

The User assumes all risks associated with using the Platform.

10.2. The Administration is not responsible for the actions of Users
10.2.1. For the content posted by Users:
The Administration is not responsible for:

  • False, defamatory, or incomplete information posted by Users

  • Violations of intellectual property rights committed by other Users

  • Discrepancies between the described and actual scope of services or orders.

10.2.2. For the results of transactions between Users:
All agreements between Customers and Suppliers are private agreements. The Administration:

  • Is not a party to the transactions

  • Does not verify the legal purity or financial solvency of the parties

  • Does not provide legal, financial, or other guarantees regarding the fulfillment of obligations.

10.2.3. For losses incurred by Users:
The Administration is not responsible for:

  • Direct or indirect damage caused by errors, technical failures, or data loss

  • Lost profits, downtime in logistics operations

  • Use of information obtained through the Platform for purposes other than intended.

10.3. Technical limitations and failures
The Administration makes reasonable efforts to ensure the uninterrupted operation of the Platform; however, it is not responsible for:

  • Force majeure events (natural disasters, power outages, cyberattacks, etc.)

  • Technical work, updates, migrations, or failures caused by external services (hosting, CDN, API)

  • Data loss due to actions by third parties or the User themselves.

10.4. Liability for violating the Agreement
If the User violates the terms of this Agreement, the Administration reserves the right to:

  • Restrict or block access to the account

  • Delete posted content without warning

  • Transfer information to competent authorities if the violation has legal consequences.

    11. Intellectual Property

    11.1. Ownership of Platform Materials
    All objects posted on the Platform and created by the Administration or commissioned by it are intellectual property. These include:

    11.1.1. Software code
    Frontend and backend code, API interfaces, databases, architecture, and internal algorithms are the exclusive property of the Administration.

    11.1.2. Design and structure of interfaces
    Visual solutions, user interface elements, transition logic, layout, and branding are protected by copyright.

    11.1.3. Content created by the Administration
    All descriptions, instructions, headings, service texts, agreement texts, templates, images, and materials developed by the Platform team are protected by copyright laws and trade secrets.

    11.2. Prohibition of unauthorized use
    11.2.1. Without the prior written permission of the Administration, it is prohibited to:

    • Copy, reproduce, adapt, translate, publish, or otherwise distribute the materials of the website in whole or in part

    • Embed or frame Platform elements (including frames) on third-party websites

    • Use the branding, logo, graphic elements, or color schemes for commercial or reputational purposes

    • Create derivative products based on the structure of the Platform, code, design, or database.

    11.2.2. The exception is publicly available content posted by Users (e.g., reviews or proposals), which may be quoted with an active link to the source.

    11.3. Intellectual Property of Users
    11.3.1. The User retains the copyright on the Content posted by them.
    However, by posting Content on the Platform, the User automatically grants the Administration a non-exclusive, perpetual, worldwide license to use the Content as part of the normal functioning of the Platform, including:

    • Publication

    • Indexing in search engines

    • Adaptation to different devices and formats

    • Storage for security and backup purposes.

    11.3.2. The User guarantees that the Content posted by them does not infringe third-party rights.
    In case of claims from rights holders, the User who posted such Content is solely responsible for the violation.

    12. Payments and Commissions

    12.1. General provisions on payments on the Platform
    Payment transactions between Customers and Suppliers are conducted directly or through external payment services integrated with the Platform (e.g., Stripe, PayPal, bank transfers). The Administration acts solely as an intermediary for the transmission of transaction information but does not store payment details.

    12.2. Platform service fees
    12.2.1. Fee conditions:
    The Administration has the right to charge a fee for using certain features of the Platform, such as:

    • Posting commercial offers

    • Priority display or promotion of services

    • Access to premium features or advanced analytics

    • Integrations via API or external accounting systems.

    12.2.2. Fee notification procedure:
    Current information about rates and fees is published in a separate section of the Platform (usually "Tariffs" or "Prices"). Before activating a paid feature, the User will be explicitly asked to agree to its cost.

    12.2.3. Currency and taxes:
    Payments are made in euros (EUR), unless otherwise specified. All prices include or separately indicate VAT (IVA) according to Spanish tax law.

    12.3. Responsibility for settlements between Users
    12.3.1. Settlements are carried out without the Administration's participation:
    All payments for concluded transactions (service fees, logistics, urgent requests, additional charges) are conducted directly between the Customer and the Supplier. The Administration is not responsible for the correctness, timeliness, or completeness of such settlements.

    12.3.2. Payment disputes:
    The Administration does not participate in disputes related to:

    • Uncompleted transfers

    • Issued invoices

    • Refunds and claims

    • Obligations regarding fines, compensations, or damages.

    Resolution of such disputes is done directly between the parties or in accordance with Spanish law.

    12.4. Refunds and claims
    12.4.1. Refunds are possible:

    • In case of erroneous charges by the Platform (e.g., double payment)

    • In case of proven technical malfunction of the service

    • By court decision or regulatory authority.

    12.4.2. Refunds are made using the same payment method used for the transaction, minus any bank commissions or processing fees if applicable.

    12.4.3. To request a refund, the User must send an official request to [email protected] indicating:

    • Date of the transaction

    • Amount and payment method

    • Reason for the refund and attachments (if any).

    13. Account Deletion and Termination of Access

    13.1. User's right to delete their account
    13.1.1. The User has the right to delete their account at any time. To do so, the User needs to:

    • Log in to their personal account

    • Go to the "Settings" or "Privacy" section

    • Select the option to "Delete account" and confirm the action.

    13.1.2. Alternatively, the User can send a written request to the Administration’s email ([email protected]). The request should include:

    • The email address under which the account is registered

    • The name of the User or the company name

    • Confirmation of the intention to delete the profile with no possibility of recovery.

    13.2. Account deletion or blocking by the Administration
    13.2.1. Reasons for forced blocking or deletion:

    • Gross or systematic violation of the terms of the Agreement

    • Posting prohibited or harmful content

    • Fraud, manipulation of reviews or data

    • Use of automated bots and bypass scripts

    • Court decision or government authority order.

    13.2.2. Types of restrictions imposed by the Administration:

    • Temporary blocking (e.g., until clarification of circumstances)

    • Partial restriction (e.g., ban on posting, sending messages)

    • Final account deletion with no possibility of recovery.

    13.2.3. The Administration reserves the right not to return access to the account in the case of proven abuse.

    13.3. Data processing after account deletion
    13.3.1. Anonymization of data:
    After account deletion, the User's personal data will be:

    • Fully deleted if not required to be stored by law

    • Anonymized (de-identified) if the data is used for analytical purposes.

    13.3.2. Exceptions to deletion:
    Certain data may be retained in the following cases:

    • If required by tax, accounting, or other regulations (e.g., transaction history — up to 5 years)

    • In case of open disputes or legal proceedings

    • If data is necessary for protecting the rights and interests of other Users.

    14. Dispute Resolution

    14.1. Principle of peaceful settlement of disputes
    All disputes, disagreements, and claims arising between the User and the Administration or between Users related to the use of the Platform should primarily be resolved through negotiations and voluntary settlement.

    14.1.1. Pre-litigation settlement stages:

    • The User sends an official complaint via email to [email protected]

    • The Administration commits to review the request within 15 business days

    • If necessary, the parties can organize a video conference or exchange official explanations

    • If the complaint is not resolved within 30 calendar days, legal procedures can begin.

    14.2. Procedure for judicial resolution
    14.2.1. Jurisdiction and applicable law
    In case of failure to resolve the dispute peacefully, it will be referred to the court at the location of the Administration’s registration, which is:

    • The competent court is located in Barcelona, Kingdom of Spain

    • The applicable law is Spanish law, and in case of conflict, EU law.

    14.2.2. Exceptions for consumers (individuals):
    If the User is an individual acting as a consumer and not on behalf of a company, they are entitled to use national consumer protection mechanisms in accordance with EU directives.

    14.3. Claims between Users
    14.3.1. The Administration is not a party to the transactions between Users
    Therefore, it does not participate in legal disputes between the Customer and Supplier, except in cases where:

    • The violation concerns the use of the Platform

    • The actions of one of the Users contradict the terms of this Agreement

    • The Administration acts as an intermediary for an official complaint.

    14.3.2. Recommended procedure in case of conflict:

    • Sending a complaint via internal messaging or email

    • Documenting the facts (screenshots, correspondence, documents)

    • Contacting state or professional arbitration bodies if the dispute is not resolved independently.

    15. Final Provisions

    15.1. Binding nature and legal force of the Agreement
    This Agreement is a public offer under the Spanish Civil Code and is considered concluded between the User and the Administration from the moment the User begins to use the Platform, including:

    • Visiting the website

    • Registering an account

    • Posting orders, offers, or interacting with other Users.

    15.1.1. The Agreement has equal legal force for all Users, regardless of their nationality, location, or status (individual or legal entity).

    15.2. Relevance and updates of the terms
    15.2.1. The current version of the Agreement is always available on the Platform.
    The document is posted at: https://logisticos.es/terms or in the footer of the website, where the User can review it at any time.

    15.2.2. The Administration has the right to make changes to the Agreement without prior individual notification.
    The new version comes into effect from the moment it is published, unless otherwise specified. The responsibility for tracking the latest version rests with the User.

    15.3. Language of the Agreement
    15.3.1. The official version is the Spanish version.
    For legal purposes, the Spanish version prevails. Translations into other languages (e.g., Russian or English) are provided for informational purposes only.

    15.4. Independence of the provisions of the Agreement
    If any provision of this Agreement is found invalid or unenforceable by the court, it does not affect the validity of the remaining provisions. They continue to be fully effective.

    15.5. Additional provisions and documents
    15.5.1. The following documents are an integral part of this Agreement:

    • Privacy Policy

    • Cookie Policy

    • Public offer (if applicable to specific features)

    • Content posting and moderation rules.

    All of these documents are also available on the website and must be adhered to.

    16. Applicable Law and Jurisdiction

    16.1. Applicable law
    16.1.1. This Agreement is governed and interpreted in accordance with the laws of the Kingdom of Spain.
    All matters related to the conclusion, performance, modification, and termination of this Agreement are subject to:

    • The Civil Code of Spain (Código Civil)

    • Law 34/2002 on information society services and electronic commerce (LSSI-CE)

    • Organic Law 3/2018 on the protection of personal data (LOPD)

    • Regulation (EU) 2016/679 (GDPR) in case of personal data processing

    • Other applicable EU regulations.

    16.1.2. In case of a conflict between Spanish and EU laws, the mandatory provisions of EU law prevail.

    16.2. Jurisdiction and venue
    16.2.1. Any disputes not resolved through negotiations shall be exclusively handled by the courts at the location of the Administration’s registration, which is in Barcelona, Spain.

    16.2.2. Exceptions are possible only if:

    • The User is an individual acting as a consumer (B2C sector)

    • Other consumer protection laws apply.

    In this case, the dispute may be reviewed in the place of residence or registration of such a User, in accordance with the laws of their country, provided they are recognized internationally.

    16.3. International cooperation and cross-border protection of rights
    16.3.1. If a User located outside of Spain violates the terms, the Administration reserves the right to:

    • Initiate legal or arbitration proceedings within international procedures

    • Use cross-border rights protection mechanisms (e.g., through the European Consumer Protection Network, Econsumer.gov, etc.)

    • Cooperate with law enforcement and regulatory authorities from other countries if international laws are violated.

    17. Duration and Termination

    17.1. Effective date of the Agreement
    17.1.1. The Agreement comes into effect upon acceptance by the User.
    Acceptance is considered completed when:

    • The User starts using the Platform (including simple page viewing)

    • The User registers and creates an account

    • The User interacts with the functionality (posting orders, offers, responses, etc.).

    17.1.2. The Agreement is indefinite and remains in effect until terminated by either party.

    17.2. Termination at the User's initiative
    17.2.1. The User may terminate the Agreement at any time, without explanation, by:

    • Deleting the account via the Platform interface

    • Sending an official request to the Administration’s email ([email protected]).

    17.2.2. Termination does not release the User from fulfilling any existing obligations, including:

    • Settlements for active orders and transactions

    • Resolving disputes and claims from other Users

    • Compliance with tax and civil laws.

    17.3. Termination by the Administration's initiative
    17.3.1. The Administration has the right to terminate the Agreement unilaterally in the following cases:

    • Violation of the Agreement by the User

    • Using the Platform for illegal, fraudulent, or harmful purposes

    • Violation of copyrights, safety rules, or business ethics

    • Official order from a judicial or government body.

    17.3.2. The Administration may delete the account and anonymize the User's data without prior notification if the User’s actions pose a threat to the system’s security or other Users.

    17.4. Consequences of Agreement termination
    17.4.1. Upon termination, all rights and access to the Platform are canceled.

    The account becomes inactive;
    Personal data is deleted or anonymized according to the Privacy Policy and legal requirements.

    17.4.2. The Administration reserves the right to retain archival data on the User's actions for:

    • Resolving disputes

    • Fulfilling regulatory requirements

    • Security analysis and preventing future violations.